Product Returns

As a consumer, you have the right to withdraw from the contract within 14 days of receiving the goods. The return has two steps:

  1. Withdraw from the contract — using the online form below (fastest), or a paper form. One method is enough.
  2. Send the goods back to the address in step 2 below.

Step 1 — Withdraw from the contract

Fill in the form below to withdraw from the contract. You'll get a confirmation of receipt by email right away — that completes step 1.

Before you withdraw

Returning goods is your right. But you may only try them as you would in a brick-and-mortar store — try, don't use.

  • Put the watch on your wrist briefly, but don't wear it during everyday activity or sport — a worn or sweaty unit can no longer be sold as new for hygiene reasons.
  • You may switch the watch on, but don't activate it — don't scan the QR code it displays and don't pair it with your COROS account. Activation binds the watch to a specific user, so it is no longer new and its value drops.
  • Goods worn on the body — running belts, vests, packs and similar products — may be tried on briefly, but don't use them while running or training. An item that has come into contact with sweat or skin during real use can no longer be sold as new for hygiene reasons.
  • Open the packaging carefully, don't break hygiene seals, and return the goods complete and clean, ideally in the original packaging.
  • You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. You keep your right of withdrawal.

More details below in the Return Conditions section.

Prefer paper?
Instead of the form above, download the sample withdrawal form (PDF), fill it in and send it to info(at)ralpu.sk or include it with your shipment. One method is enough — not both. The sample form is optional — your own clear statement that you are withdrawing from the contract is enough; include your name, the order number and the goods concerned.

Step 2 — How and where to send the goods

After withdrawing from the contract (step 1), send the goods back to the address below within 14 days of withdrawing; it is enough to send them by the last day of that period.

Important

Include a note in the parcel with your name, surname and order number (e.g. 1234) — otherwise the shipment cannot be matched to your order and your withdrawal.

Instead of a handwritten note, you can also print the confirmation email that arrived in your inbox after withdrawing and include it in the parcel — it already contains your name and order number.

Please pack the returned goods in the box/packaging in which they were delivered, including all accessories (e.g. charging cable, etc.). Then pack the returned goods in another box/packaging so that the goods and original packaging are not damaged during transport.

The convenient Packeta/Zásilkovna drop-off service for domestic returns is only available within Slovakia and Czechia. For international returns, send the goods by a carrier of your choice to the business address below.

Send the goods to this address:

Ralpu, s.r.o.
E.S.Martincekovej 4506/4
031 01 Liptovsky Mikulas
Slovakia
+421 949 042 755
info(at)ralpu.sk

You are responsible for the full cost of returning the goods. Cash-on-delivery shipments cannot be accepted.

Return Conditions

Under Slovak Act No. 108/2024 Coll. on consumer protection, consumers are entitled to withdraw from the purchase contract within 14 days of receiving the goods.

When returning goods:

  • Return the goods complete (with all accessories, documentation, manual and warranty card) and clean, ideally in the original packaging.
  • Products sold as a set must be returned together.

You may inspect and try the goods as you would in a brick-and-mortar store. If you handle them beyond that (for example, wearing them during sport, or activating a watch and pairing it with your COROS account), you keep your right of withdrawal, but you are liable for any resulting diminished value of the goods.

If a gift was included with the goods, return it along with them — when you withdraw from the contract, the gift contract also loses its effect. Items supplied at a symbolic price also count as gifts if they were presented as a gift accompanying the goods. If you don't return the gift along with the goods, its value is considered your unjust enrichment.

For any questions regarding product returns, please send a message and help will be provided.

Recommendations and Guidelines

As a buyer, you may inspect the product only to the extent customary in physical stores. Any testing that differs from the above may be considered product use. Open the product packaging carefully and keep it unchanged; leave the tags attached or fastened to the product until you are completely satisfied that it suits you. When purchasing clothing and underwear, please check the correct size by trying the item on over other clothing, not directly on the body.

The same applies for hygiene reasons: goods you have worn or sweated in during use can generally no longer be offered as new. Such handling goes beyond ordinary trying-out and reduces the value of the goods — you are liable for that diminished value. If goods are supplied in a sealed protective package for hygiene reasons and can no longer be placed back on the market once opened, the return may be excluded.

The withdrawal period lasts 14 calendar days and begins the day after you receive the goods. For example, if goods are received on Monday, Tuesday counts as the first day. You meet the deadline if you send your withdrawal notice by the last day of the period (e.g. using the form above or by email).