General Terms and Conditions

Company Ralpu, s. r. o., with registered office at Ester Simerovej Martincekovej 4506/4, Liptovsky Mikulas 031 01, Slovakia, VAT ID: SK2121115535, registered in the Commercial Register kept by the District Court Zilina, Slovakia section: Sro, entry no.: 73382/L, (hereinafter referred to as "Ralpu") as the operator of the ralpu.sk e-shop (hereinafter referred to as the "Seller") hereby publishes its general terms and conditions (hereinafter referred to as "GTC"), which apply to the purchase of goods offered by the Seller in its online store on the ralpu.sk website (hereinafter referred to as the "Website").

1. General Provisions

By placing an order, the Buyer accepts these Seller's GTC to adjust the mutual rights and obligations of the parties in relation to the sale of the Goods by the Seller. The relationship between the buyer and the Seller is governed by these GTC, which are binding on both parties, unless explicitly stated otherwise in the concluded contract. The GTC define the rights and obligations of the Seller and its customers (buyers) and, in their current wording, constitute the content of the sales contract (for the delivery of goods) or are an integral part of it. Rights and obligations not expressly regulated by these GTC are governed by the provisions of the relevant legal regulations, in particular the Civil Code in force.

2. Ordering Goods, Subject of the Contract, and its Conclusion

2.1 All orders placed through the ralpu.sk Website are considered binding. By placing an order, the buyer confirms that they have read and agree to these general terms and conditions. Information about the individual technical steps leading to the conclusion of the purchase contract (hereinafter also the "Contract") for the purchase of goods is evident from the ordering process in our online store, and the buyer has the opportunity to check and possibly correct the order before submitting it. After placing the desired goods in the so-called shopping cart and entering all contact details, the buyer sends/confirm the order. The Seller will immediately confirm the receipt of the order and the dispatch of the goods to the buyer's address by electronic mail to the buyer's email address specified in the user interface or in the order. The confirmation of the order by the Seller constitutes the conclusion of the Contract. From this moment, mutual rights and obligations arise between the buyer and the Seller. The subject of the purchase/sale according to the Contract is only items of the Goods expressly stated in the order/Contract, unless otherwise agreed between the buyer and the Seller.

2.2 The condition for the validity of an electronic order is the completion of all forms, prescribed data, and requirements.

2.3 Ownership of the goods passes to the buyer upon payment of the purchase price, upon its takeover.

2.4 The purchase of the Goods through the Website is offered by the Seller as part of its retail business and is not intended for the sale of the Goods for the purpose of further resale within the buyer's business activities. If the buyer wants to purchase the goods for the purpose of carrying out their business and economic activity, they are obliged to notify the Seller of this within the order's realization and fulfill the specified obligations leading to the conclusion of the Contract, which does not have to take place through the Website, at the Seller's choice.

2.5 The Seller is not responsible for the buyer not receiving the relevant electronic communication, or also the ordered Goods, if the delivery was shared with the buyer, but the third party, who accepted the delivery, has the right (only/too). The relevant addresses, the Seller is not able to and is not entitled to determine and control the correctness of the data entered by the buyer when ordering the Goods. The buyer is responsible for the accuracy and completeness of the entered data and bears all risks associated with the data entered when ordering the Goods.

2.6 The Supplier does not guarantee the immediate availability of all items of the goods. The availability of the goods will always be confirmed based on demand. The buyer acknowledges that, with regard to the realization of the purchase through the Website and the update of the relevant data on the Website, it may happen that the Goods ordered by the buyer are already sold out (even though it is still listed as available on the Website). In this case, the Seller will inform the buyer of this fact as soon as they find out. If the parties do not agree otherwise within two working days (on the extension of the order term or other changes to the order), the Contract is terminated, and neither party is entitled to claim any compensation from the other party.

2.7 The Seller undertakes, by the concluded Contract, to deliver undamaged goods to the buyer in accordance with the specification or properties usual for the given type of Goods:

• according to the specification in the placed order/Contract,
• compliant with all standards, regulations, and requirements valid in the territory of the Slovak Republic.

3. Place of Goods Delivery

3.1 The place of delivery of the goods is the address provided by the buyer in the order form/contract. The Seller delivers to all delivery addresses in Slovakia. Ownership of the Goods passes to the buyer upon delivery of the Goods to the address specified by the buyer (regardless of where the buyer took over the Goods).

3.2 The contact point for the e-shop is the Seller's customer center at the address:

Ralpu, s.r.o.
Ester Simerovej Martincekovej 4506/4
Liptovsky Mikulas 031 01
Slovakia

Tel.: +421 949 042 755

3.3 If the buyer orders the Goods for a third party (contract for the benefit of a third party), the third party acquires the right to the Goods by taking it over (and becomes its buyer with all rights and obligations). If the third party refuses the Goods, the buyer acquires the rights to the Goods, and the Contract continues to be valid between the buyer and the Seller. If the buyer sells the goods to a third party, the third party does not acquire any rights against the Seller.

3.4 The buyer is obliged to thoroughly check the Goods upon receipt. If the buyer notices any damage to the Goods or any other discrepancy with the order, they are obliged to notify the Seller of this fact without undue delay, using the specified method for asserting the damage to the Goods (complaint).

4. Price of Goods

4.1 The purchase prices of the Goods listed on the Website are valid at the time of ordering the Goods/conclusion of the Contract. The Seller reserves the right to change prices before concluding the Contract (in the case of a printing error, the Goods are sold at the correct price if the error was apparent, and in the case of a non-apparent but demonstrable printing error, the Contract is not concluded), in the event of changes in exchange rates, a significant increase in inflation, or significant changes in the supply conditions of manufacturers and other suppliers of the Goods, at any time before concluding the Contract – final confirmation of the order.

4.2 The purchase price is considered paid with regard to the chosen method of payment by crediting the full purchase price for the Goods to the Seller's account or by payment in cash to the carrier in the case of cash on delivery.

4.3 The purchase price stated on the Website within the order and the concluded Contract is the final price for the purchase of the Goods, including all taxes, fees, etc., unless explicitly stated otherwise on the Website within the order/Contract.

4.4 The Seller is not obliged, but is entitled to issue an invoice or other document related to the price (and its payment) to the buyers. The Order/Contract serves as proof of the amount of the price and obligations to pay it, as agreed between the Seller and the buyer.

4.5 The buyer is obliged to pay the purchase price in the chosen manner, including the price for the chosen method of delivery of the Goods.

5. Delivery Conditions and Delivery Cost

5.1 When delivering a shipment by courier, the buyer is obliged to check the shipment for any damage - its possible damage. When delivered by a courier, the buyer must draw up a complaint protocol on the spot about the damaged/broken packaging of the shipment. If the shipment is damaged, and after checking the contents of the shipment, it is found that the contents of the shipment do not correspond to the contents of the invoice/order or its contents are damaged, the buyer is obliged to record this fact in the presence of the courier in the damage report. In case of failure to fill in the damage report, subsequent complaints will not be accepted. The buyer is obliged to keep the packaging material of the shipment until the end of the investigation into the causes of the damage.

5.2 The buyer is obliged to unpack the goods completely immediately upon receipt of the shipment and check whether it is not mechanically damaged and whether the contents of the package correspond to the invoiced goods. If the contents of the shipment do not correspond to the invoiced goods, or the goods are mechanically damaged (but without signs of damage to the shipment itself, to which point 5.2 applies), the buyer must notify the seller of this fact immediately. The buyer is obliged to keep the packaging material of the shipment until the end of the investigation into the causes of the damage.

5.3 The buyer will receive an invoice by email or directly with the goods for each shipment. Where a warranty card is necessary, it will be included in the package.

5.4 The buyer is informed about the dispatch of the goods before its delivery. The buyer is obliged to ensure trouble-free acceptance of the goods, especially by being available on the phone number designated for delivery or present at the delivery address on the planned delivery days. If this obligation cannot be fulfilled, the buyer is obliged to inform the supplier, agree with them on an alternative delivery date, or specify an alternative person who will fulfill the obligation to take over the goods on behalf of the original recipient of the shipment.

5.5 The buyer acquires ownership of the goods only upon full payment of the full purchase price for the goods.

5.6 Prices for the shipment, method, and speed of delivery are described on the page https://ralpu.sk/policies/shipping-policy

6. Method of Payment

6.1 The buyer is obliged to pay the price for the Goods, i.e., the Purchase Price, the price for the delivery of the Goods, or the price for the chosen method of payment or other agreed prices by one of the methods allowed by the Seller, i.e.,

• card payment,
• transfer to a bank account.

7. Withdrawal from the Contract

7.1 The buyer is entitled to withdraw from the purchase contract within a period of 14 calendar days from the receipt of the goods, according to these general terms and conditions, without stating a reason, in accordance with § 7 para. 1 of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods under a Distance Contract, as amended. The purchased goods can be returned under the following conditions: the goods are unused, unworn, clean, and undamaged, with attached labels and in the original packaging. Goods sold as a set must be returned together. The packaging of the products must remain originally sealed. If the product has already been used, withdrawal from the contract and return of the product is not possible.

7.2 The buyer must exercise the right to withdraw from the contract by sending an email request for withdrawal to info@ralpu.sk or in writing to the seller's address or through the electronic form available on the e-shop in the 'Contact' section. The withdrawal from the purchase contract must include the identification of the buyer, the order number and date, and the invoice, a precise specification of the goods, and to expedite the processing of the request, it is recommended to also provide the buyer's bank account number. Along with the withdrawal from the purchase contract, the buyer is obliged to deliver the goods complete with accessories, including documentation, instructions, and the warranty card, by sending or bringing it to the seller's address. Cash on delivery shipments will not be accepted by the seller.

7.3 The buyer may withdraw from the contract for the supply of goods even before the commencement of the withdrawal period. The withdrawal period is maintained if the buyer sends a notice of exercising the right to withdraw from the contract before the expiration of the withdrawal period.

7.4 By withdrawing from the contract, the contract is canceled from the beginning. The seller is obliged to take back the goods and refund the payment to the buyer without undue delay, no later than within 14 days from the day of withdrawal from the contract, all payments that the buyer has demonstrably made in connection with the conclusion of the contract. However, the seller is not obliged to reimburse the buyer for additional costs if the buyer chose a different method of delivery than the cheapest standard method offered by the seller. The refund will be made by bank transfer to the buyer's account, if the buyer did not specify another payment method in the contract withdrawal form, without charging any additional fees.

7.5 If the buyer withdraws from the contract in accordance with point 7.2 of these general terms and conditions and delivers to the seller goods that are used, damaged, or incomplete, or if the value of the goods is diminished due to such handling of the goods that goes beyond what is necessary to ascertain the characteristics and functionality of the goods, the seller is entitled to compensation for damages in accordance with § 10 para. 4 of Act No. 102/2014 Coll., as amended, in the amount of the cost of repairing the goods and restoring the goods to their original condition.

7.6 The buyer bears the direct costs of returning goods that, due to their nature, cannot be returned by using the Packeta service.

7.7 The buyer cannot withdraw from a contract whose subject is:

• the sale of goods sealed in protective packaging that is not suitable for return for reasons of health or hygiene, and whose protective packaging has been damaged after delivery,
• the sale of goods made to the specific requirements of the buyer, goods made to measure, or goods intended specifically for one buyer.

7.8 When providing electronic content other than on a tangible medium, the buyer acknowledges and agrees that from the moment of sending the electronic content by email or via SMS to the phone number provided in the order, the right to withdraw from the contract is lost, and agrees to receive this content before the expiration of this period.

7.9 By sending the order to the seller, the buyer confirms that the seller has fulfilled its information obligations in a timely and proper manner pursuant to § 3 para. 1 of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods under a Distance Contract.

7.10 The buyer acknowledges that if gifts are provided with the goods, a gift contract between the seller and the buyer is concluded on the condition that if the right to withdraw from the contract is exercised, the gift contract loses its effect, and the buyer is obliged to return the gifts provided along with the returned goods. Items provided in symbolic value are considered as gifts if their delivery to the buyer is presented as a gift accompanying the goods that the buyer returns within 14 days without stating a reason. If these gifts are not returned together with the returned goods, these values will be considered as unjust enrichment of the buyer.

8. Warranty Period and Complaints

8.1 The warranty period for new goods is in accordance with § 620 of the Civil Code and is 24 months. The 24-month warranty period also applies to unpacked goods.

8.2 The warranty period for used goods is in accordance with § 620 of the Civil Code and is 12 months.

8.3 For used goods, in addition to the legal warranty, we also provide a contractual warranty ranging from 1 to 24 months, which is specified separately for each item sold. During the contractual warranty period, the buyer has the same rights when claiming a complaint as when claiming a warranty for new goods. If used goods are complained about during the contractual warranty period, the complaint is processed with priority. In the event of a valid complaint, we offer, within our capabilities, the replacement of the device with a functional unit of the same quality, thus shortening the processing time of the complaint.

8.4 The procedure for filing a complaint can be requested and communicated via email at info@ralpu.sk.

9. Protection of Personal Data

9.1 Ralpu, s.r.o. as the data controller processes the personal data of buyers in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons concerning the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation) and in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data and on the Amendment and Supplementation of Certain Acts. Information on the protection of personal data is contained in the section Processing of Personal Data available on the website: https://ralpu.sk/policies/privacy-policy.

9.2 In the case of providing services by the Seller, the services are addressed to individuals who have reached the age of 16. The buyer, in accordance with the General Data Protection Regulation, provides personal data to the Seller for the purpose of creating a valid order, concluding a purchase contract with the Seller, fulfilling and subsequently confirming the conditions of the purchase contract, processing electronic orders, delivering goods, settling payments, and necessary communication between the contractual parties. The Seller provides the buyer's data to the following recipients: courier company, court, law enforcement authorities, Slovak Trade Inspection, trade office, Expert Institute and experts, and other entities to which the controller provides personal data by law, hosting company providing data storage. The Seller processes the personal data of the buyer in accordance with the provisions of the regulation. The buyer is obliged to provide his/her personal data correctly and truthfully and to inform the seller without undue delay about their change. If the buyer does not provide personal data to the seller, it is not possible to conclude a contractual relationship. The seller will process and archive personal data in accordance with special regulations for 10 years from the end of the contractual relationship (10 years following the year to which they relate). The buyer, whose personal data is processed by the Seller, has the right to request access to personal data concerning him/her from the Seller, as well as the right to rectify, erase, or restrict the processing of this data. The buyer has the right to data portability if technically feasible. If the buyer's requests as a data subject are manifestly unfounded or excessive, especially due to their repetitive nature, the Seller may request a reasonable fee taking into account the administrative costs of providing information or refuse to act on the request. If the buyer believes that the processing of personal data concerning him/her is in breach of the General Data Protection Regulation, he/she has the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava. Any questions regarding the protection of personal data can be addressed by the buyer to the responsible person of the seller via the email address info@ralpu.sk.

10. Alternative Dispute Resolution

10.1 The buyer - consumer - has the right to contact the Seller with a request for redress (by email to info@ralpu.sk) if he/she is dissatisfied with the way the Seller handled his/her complaint or if he/she believes that the Seller has violated his/her rights. If the Seller responds to this request negatively or does not respond within 30 days from its dispatch, the buyer has the right to submit a proposal for the initiation of alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as "ADR entity"), pursuant to Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes and on amending and supplementing certain laws (hereinafter referred to as the "ADR Act"). ADR entities are authorities and authorized legal entities under § 3 of the ADR Act. The proposal can be submitted by the consumer in the manner specified in § 12 of the ADR Act. A list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk.

10.2 The buyer can also lodge a complaint through the Online Dispute Resolution platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.

10.3 Alternative dispute resolution is only available to the buyer - consumer - a natural person who, when concluding and performing a consumer contract, does not act within the scope of his/her business, employment, or profession. Alternative dispute resolution concerns only disputes between the consumer and the Seller arising from a consumer contract or related to a consumer contract. Alternative dispute resolution only applies to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may request a fee from the consumer for initiating alternative dispute resolution, up to a maximum of EUR 5 including VAT.

11. Final Provisions

11.1 These Terms and Conditions apply in the version stated on the Seller's website on the day of order confirmation unless otherwise agreed in writing between the parties. If an order is placed after the date on which the Terms and Conditions have been changed, the current version of the Terms and Conditions applies.

11.2 If, for any reason (mistake, etc.), the provisions of these Terms and Conditions deviate from legal provisions for the protection of buyers - consumers, such deviations are not taken into account. This also applies if the buyer waives a right provided by law.

11.3 The Seller is entitled to change these Terms and Conditions at its discretion, with the understanding that the amended Terms and Conditions will always be published on the website, or the current version of the Terms and Conditions will always be specified on the website.

General terms and conditions valid from 10.1.2024.