Basic Information

Under Act No. 108/2024 on consumer protection in distance selling, consumers are entitled to withdraw from the purchase contract within 14 days of receiving the goods.

Purchased goods may be returned if the following conditions are met:

• The product is unused, unworn, clean and undamaged, with attached tags and in original packaging.
• Products sold as a set must be returned together.

If a gift was included with the product, the buyer must return the gift along with the product. The gift must not be unwrapped. If the gift is unwrapped, the seller will refund the purchase price reduced by the value of this gift.

For any questions regarding product returns, please send a message and help will be provided.

Recommendations and Guidelines

As a buyer, one may inspect the product only to the extent customary in physical stores. Any testing that differs from the above may be considered product use. It is recommended to carefully open the product packaging and keep it unchanged, and leave tags attached to the product until completely satisfied that the product is suitable. When purchasing clothing and underwear, please check the correct size by trying the item on over other clothing, not directly on the body.

To comply with the 14-day withdrawal period, what matters is when the seller receives notification of withdrawal from the purchase contract. Delivery means written notification (e.g., email) indicating the intention to withdraw from the contract, or actual delivery of the withdrawal along with the product. The withdrawal period lasts 14 calendar days and begins the day after receipt. For example, if goods are received on Monday, Tuesday counts as the first day.

How and Where to Return Products

Products must be returned with the completed "Withdrawal from Purchase Contract" form, which you can download below.

Please pack the returned product in the box/packaging in which it was delivered, including all accessories (e.g., charging cable, etc.). Then pack the returned product in another box/packaging so that the product and original packaging are not damaged during transport.

Delivery recipient:

Ralpu, s.r.o.
E.S.Martincekovej 4506/4
031 01 Liptovsky Mikulas
Slovakia
+421 949 042 755

The customer is responsible for the full cost of returning the product. Cash-on-delivery shipments are not accepted.

Downloads

You can download the Withdrawal from Purchase Contract form here:

↓Download Form (PDF, 29 kB)